[NTLUG:Discuss] OT: RedHat support [was Redhat Offerings -- the Red Hat bashing tour isback!]

[Lance Simmons]

* Chris Cox <cjcox at acm.org> [040511 14:53]:
> 
> Red Hat had a paid support model before, and they have one now.  The
> price may be a bit higher now, but that's the price of support.

How is RedHat support?  When I bought RedHat 5.1, I apparently paid for
30 days' support, but for whatever reason I never needed to use it.  Is
there someone on the other end of the phone to talk you through
problems, or what?

I've gotten used to the debian-user mailing list and debian irc
channels, both of which I think are impressive sources of support.  But
one of the main appeals of RedHat to the corporate world, so one keeps
hearing, is support.  Just what kind of support are we talking about?

Sorry if this has been discussed before and I missed it...

-- 
Lance Simmons
When we speak of free software, we are referring to freedom, not price.
		-- Richard M. Stallman