[NTLUG:Discuss] Red Hat 9.0 End of Life 04/30/2004

[fredjame]

Chris Cox wrote:

> Subscription I'm sure is with regards to support.  You can pay
> RH extra for support.  Though you get (I think) one year with the
> high end package.  Support meaning ignored emails and ignored web
> support requests (my experience with the paid support).
> RH doesn't do phone AT ALL.
>
> I'm tempted to send out my contract number to the universe
> just so I can get in trouble with RH and maybe, just maybe,
> they'll reply to our requests.  Shoot with RH, getting
> a subpoena from them is probably impossible.  I'm sorry... but
> you just have experience it.  They just don't want to
> be bothered. 

I presume that my lower frustration level with RH support is because I 
took the early warnings (5.2 and 6.2) to heart - "...it's a joke, son." 
- and moved on with the realization that RH and support were like oil 
and water.  They had a deal where they promised thirty days of 
installation support, and a 3 day response time.  My experience was that 
even if they made the 3 days, which they didn't, they would just be 
asking questions and not supplying answers.  I found their paid support 
to be even less helpful.  Don't get me wrong, I still have a warm place 
in my heart for RH because they got me into Linux (just as I have a warm 
place in my heart for MS because they got a PC on almost every desk), 
but as long as they are going "their way" I suppose we'll have to part 
company.  I haven't tried Fedora, but I have tried SuSe and Mandrake, 
and even an earlier product of what is now called the SCO Group, and so 
far I would vote for Mandrake.

-- 
...your have to be the change...