[NTLUG:Discuss] Evil Comcast pop

[mrussell]

Problems with Comcast - they setup two internet accounts for me and
tried to bill on both of them (that was one weeks worth of math and
calls) then they toasted my email accounts and could only get the
primary and non of the secondary accounts back - today - I call and ask
for credit - they don't credit for email problems (and they will never
get a positive referral from me again - as soon as I can afford it, DSL
for me) but they do get a person on the phone and explain that they need
to get this fixed today.  She finds that the email that the second level
support could not do anything about is still coming up as assigned (mind
you, 3 different tech centers could not figure this out) to the old
account with no primary account (they really depend too much on that
primary email bit) so she is now attempting to get the left over emails
either moved or wiped so that I can re-create them.  This all started on
04/10/03 - wonder how much longer it will take - 

DSL DSL DSL

Matt

-----Original Message-----
From: discuss-bounces at ntlug.org [mailto:discuss-bounces at ntlug.org] On
Behalf Of Chris Cox
Sent: Thursday, May 08, 2003 9:55 PM
To: discuss at ntlug.org
Subject: [NTLUG:Discuss] Evil Comcast pop

Sure am glad I use an alias forwarder for my email.... Comcast
has certainly done a number to me.  I use Mozilla under Windows
(for my wife) and under Linux (at home and the office) as our
email MUA.

Well about 2 months ago I lost the ability to get email remotely
via SSL pop (spop).  The frobber just spins away under Mozilla.
Interestingly, my mailfilter program continued to work through
an stunnel connection though.

Now, even local mail fails on subsequent look ups and just clicking
on a folder after I've checked mail once (the first check succeeds
to an extent) the hourglass/frobber starts doing its thing.  I have
to fully shutdown Mozilla and bring it back up in order to do another
check.

My emails to Comcast were handled in typical Comcast manner:

1. It's the customer's fault.

2. It's Linux's fault (even though the problem happens under Windows
    too!)

3. Mozilla isn't supported.

4. We only support Outlook Express.

So I decided to lookup every employee's comcast address I could
find and copy them as well on may emails... low and behold
(and I think it was only out of irritation) they seem to actually
have some sort of humanoid now sending me emails (though they
still sound like I'm conversing with Eliza).  Anyway, they say
the appreciate the input... I tried to give them as much debugging
info as I could (showing where they are not RFC compliant with
their POP).

Kmail seems to work, but screws up on the stamp for leaving
the mail on the server (again, I think this caused by improper
behavior on the POP server).

DSL isn't available in my area and according to SBC, probably
won't be anytime soon until they can figure out how to make
money off of it.

I wrote Comcast and let them know that I won't need their
email for much longer... and I suggested that they offer
their users an opt-out for those not wanting to spread
viruses with Microsoft Outlook.  It's no wonder people are
moving away from cable to DSL.  (btw, I have confirmed
that Outlook works... for what that's worth)

I really like my Comcast cable... but not if DSL is
available.

Anyone else having problems with Comcast lately since
they moved to the Maillenium POP server??



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