[NTLUG:Discuss] Something to ponder (bad Linux enterprise experience article)

[Tom Tumelty]

> I think what we're seeing here, more than anything
> else, is people's 
> tendency to complain, especially about stuff they
> have to use in the 
> workplace.  Very few software applications are
> perfect and neither are 
> OS's, Linux included.   But the bottom line is,
> people just don't bother 
> to praise the stuff that works well, all they do is
> complain about stuff 
> that doesn't work as they expect, or it's not
> optimized for they're 
> particular needs, or it's too complicated and hard
> to use, or they don't 
> understand it, or maybe they just don't like the
> interface or the way it 
> looks.  There may be stuff they really like and they
> don't even realize 
> it, stuff that works great and they just do the task
> and don't ever 
> bother to notice a thing,  .... until something
> irritates them.
> 
> -- 
> Registered Linux User #188099
> <><
> 


I think this is at least partially correct. I remember
hearing statistics a yr or 2 ago that for every
satisfied customer they will tell a few people (lets
say 4, i dont remember the actual numbers), where
every unsatisfied customer will tell (approximately )
13 people. the point it that unsatisfied people are
much more vocal with their opinions.

Tom



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